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Mental Health – Awareness

Would you like to know more about mental health conditions so you can feel more prepared to communicate effectively and compassionately with people?

Mental Health Awareness

Mental health awareness– Mind Norfolk and Waveney

In this session, you will…

■ Understand the impact of poor mental health within the biopsychosocial model
■ Think about the effects of stigma attached to mental health
■ Learn about the origins of poor mental health and some common mental health conditions
■ Understand emotional regulation
■ Focus on diagnosis, e.g. anxiety, depression, PTSD, paranoia, psychosis, and associated conditions
■ Consider the effect of psychiatric medication and how this may affect client’s physiology
■ Explore and understand the challenges faced and how to promote hope and empathy
■ Prepare delegates for working with people to support their individual needs.

Who is the training for?

People working or volunteering in NHS, voluntary, community, social care and independent council organisations.

Recommended for support staff e.g. (this list is not exhaustive) receptionists, health care assistants, peer support workers, prescription clerks, pharmacy staff, community workers.

Who is the training for?

Click here to book on

This session is available online
Length: Half day course

Delegates are recommended to book a face-to-face session for maximum benefit, online is also available

Course dates available from November 2023 to March 2024.

Mental health first response – Mind Norfolk and Waveney

Would you like to understand mental health and wellbeing conditions and learn how to use a first response model to support others to thrive?

In this session, you will…

■ Gain practical skills
■ Understand mental health and the factors that can affect wellbeing
■ Acquire practical skills to spot the triggers and signs of mental health issues
■ Enhance interpersonal skills such as non-judgemental listening
■ Gain knowledge to help someone recover their health by guiding them to further referral support
■ Learn to support an adult with a long-term poor mental health or disability to thrive
■ Gain tools to look after your own mental wellbeing
■ Gain knowledge to help someone recover their health
■ Acquire tools to look after your own mental wellbeing.

Day 1: Theory

Day 2: Mental health conditions & using the model

Who is the training for?

Who is the training for?

Recommended to support staff who are people who are patient facing (by telephone or in person) working or volunteering in NHS, voluntary, community, social care, emergency care, independent council organisations

Recommended for support staff who are patient / client facing.

Recommended for clinical staff who require a mental health introduction or refresher.

Click here to book on

This programme is available face-to-face

Length: Two days

Course dates available from November 2023 to March 2024.

Dementia awareness

Increase your awareness of dementia

In this session, you will…

■ Describe the number of people living with different types of dementia in the UK and how we can lessen the risk of developing dementia
■ Explain what it is like to live with the common symptoms of dementia for the person and their family; and conditions that can be mistaken for dementia
■ Describe the many ways we can enable people to live as well as possible with dementia

Who is the training for?

People working in NHS, voluntary, community, social care, independent council organisations.

Who is the training for?

Click here to book on

Either one day face-to-face course or two 4 hour online sessions.

Suicide prevention & awareness – Mind Norfolk and Waveney

In this session, you will…

Find out the essential knowledge and skills to contribute to mental health improvement and the prevention of self-harm and suicide.

This easy to access online, self-directed module delivers the self-directed Zero Suicide Alliance module.

Who is the training for?

Who is the training for?

All staff working in health and social care, volunteers, communities and members of the public.

Click here to book on

Online ‘Informed’ course available here

Length 1 hour

Suicide awareness video for pharmacy

This video aims to increase awareness of suicide prevention for pharmacy professionals and their teams.

On completion of all aspects of this learning programme, you should be able to:

■ Explain pharmacy’s role in supporting suicide prevention
■ Describe how you could support people who are thinking of or affected by suicide refer patients to key resources.

Only pharmacist and pharmacy technicians can access for free via the CPPE website.

30 minute online video Suicide awareness