Our Team

Sandy Oosthuysen

N&W Health & Care Partnership Leadership and Organisational Development Lead

A professionally qualified and experienced HR, OD and Training practitioner with extensive knowledge and skills in recruitment, talent and leadership development and management of large scale workforce change programmes.

Sandy’s passion is being involved in supporting cultural transformation that leads to improved staff engagement and higher performing organizations. Her OD role has included developing and commissioning training programmes, supporting teams as well as working at a strategic level with senior executives teams to improve organisational performance and reputation.

As a long standing member of the NHS family she is motivated and driven to achieving excellence in patient care through unleashing the potential in our staff in a culture of compassion and kindness.

Sandy has spent all of her NHS career working in an acute unit as well as supporting individual and team development in CCG’s, primary care and community trusts.

Jo Catlin

Head of OD & Leadership at Norfolk & Waveney ICB

I started with the CCG as Head of Organisational Development & Leadership in September 2020 and feel privileged to be part of the Norfolk & Waveney system team.

I have worked in the NHS since 1993, starting at North West Anglia NHS Foundation Trust (formally Peterborough and Stamford Hospitals) and have held a variety of roles and seen lots of changes over the years.

My career in the NHS includes roles in training and development, project management (clinical, non-clinical and strategic), service improvement and operational management. I have been in a dedicated Organisational Development role since 2009.

I have hands-on experience leading major change projects, including the culture change programme pre and post-merger for North West Anglia NHS Foundation Trust. In 2017 I was finalist in the HPMA Award for Excellence in Organisational Development for our ‘Good to Outstanding’ OD and staff engagement programme at Peterborough & Stamford Hospitals.

My goal and passion is helping an organisation be a great place to work, which ultimately improves patient experience for the communities we service. I believe this is done by shaping and building a culture where individuals and teams realise and maximise their full potential, interact positively and effectively, engaged in a shared purpose.

As a practitioner I am values driven, open and authentic, and feel very fortunate and proud to work in the NHS, in a profession that I love.

Emma Wakelin

Associate Director of Workforce Transformation

Emma is the Head of Workforce Transformation for Norfolk and Waveney Health and Care Partnership. Her role focuses on the design of workforce transformation initiatives, underpinned and supported by the development of relationships and networks locally, regionally, and nationally.

Emma is passionate about the health and social care sector and in particular improving the quality of population outcomes through integrated working and development of the workforce. She seeks to demonstrate the values of the NHS Constitution in her work and as a role model to others.

Emma believes that a committed, engaged and motivated workforce delivers great care and that culture, leadership and wellbeing should underpin workforce transformation.

The opportunity to work with strategic, operational, and frontline leaders to achieve this is what motivates her to do the best job possible.

Over the last decade Emma has worked in a number of senior roles in both arms-length bodies and at system level.

Emma has a proven track record of delivering impactful programmes aligned to education, quality, workforce planning, leadership and transformation. Emma supported the development of the national Talent for Care Programme, was shortlisted for a HSJ Award for her primary care workforce transformation programme, and was a participant on the 2019/20 Global Healthcare Leadership Programme delivered by Yale University.

Ceinwen Mannall

Assistant Director, Medicines Optimisation & Workforce Projects

I have had a wide range of career experiences in pharmacy and the NHS; including clinical pharmacy, leadership, management and education. From managing a community pharmacy to leading a Health Education commissioning team I have sought to develop teams and support them to thrive in the NHS that never stands still!

My core passion remains in pharmacy and I am proud of achievements delivering education to equip pharmacists to develop their skills and experience. I led the national education programme for clinical pharmacists to support the NHS England innovation to introduce new roles in general practice and supervised over 150 post graduate student quality improvement projects.

In the wider NHS I have been the pharmacy lead for a multidisciplinary Independent Prescribing programme and led the team that delivered 13 education programmes for the National Institute for Health and Care excellence (NICE).

I enjoy collaborating with colleagues and across organisations to bring creative and innovative solutions. I seek to bring hope and fairness to my work, with a ‘can do’ energetic attitude. I am passionate about equity and offer mentoring as well as strategic level initiatives to promote female and BAME careers.

I am proud of giving roots and wings to my three boys who are following their passions in music and computer science. My youngest aspires to study to be a vet, spending all of his free time caring for horses.

Sharon Crowle

Head of Professional Education, Training and Development

I am a Registered Nurse who has always had a passion to make a difference to patient care. I have been in the NHS for nearly 25 years and in that time, I have worked in many roles. I started my nursing career as a Staff Nurse on surgical and medical wards and from here I embarked on different roles and projects. I always really enjoyed supporting learners and being involved in education. I had the privilege to work in infection control and as Lead Nurse for women’s health. In all the different roles I have undertaken I always remember that the heart of everything I do is to provide the best care for our patients. I worked for many years supporting students and then moved to a Head of Education and Practice Development position at JPUH. My portfolio has changed tremendously and really enjoy leading on the education agenda and working in partnership with so many amazing people. I have really enjoyed being involved with various project with the Nursing Midwifery Council and Health Education England.

I feel it is important to develop different career pathways and build confidence in individuals, and this was how the Health and Care Academy concept began at JPUH and has now been expanded across the region. I was honoured to receive a silver Chief Nursing Officer award for excellence to nursing for this, which I was humbled to do so.

I am delighted to currently being working the Norfolk and Waveney STP as Clinical Workforce Education Lead as well as continuing to be Head of Education at JPUH.

Health and Social care have so many wonderful opportunities and keen to inspire others to join this sector.

Clodagh Clarry

Clinical Educator

As a teenager, I watched a close family member being cared for by a Nurse who was skilled, compassionate and kind. This Nurse became my inspiration and I went on to become an Auxiliary Nurse, being fortunate enough to meet health care professionals who encouraged me to embark upon and complete my Nurse training at the University of East Anglia.

I was fortunate enough to be seconded from the Norfolk and Norwich University Hospital to the UEA in 2006 to where I completed my Degree in Adult Nursing.  I have worked as a Registered Nurse in a variety of areas, including the Norfolk and Norwich University Hospital NHS Foundation Trust where as I worked in the Surgical setting, and at the Genitourinary Medicine (Sexual Health) Clinic.

I have  worked at Norfolk Community Health and Care NHS Trust where I worked as a Specialist Nurse within health inclusion in Primary Care, where it was my privilege to care for patients who were rough sleepers (or at risk of homelessness), ex-offenders, sex workers and travellers. I went on to become Lead Nurse for the Vulnerable Migrant Service, supporting Asylum Seekers and Refugees to improve their health outcomes once dispersed to Norwich.

I have seen the benefits of system working and particularly enjoy education and developing staff to achieve their goals and visions.  My current role involves working as a Clinical Educator with the Norfolk and Waveney Health and Care Partnership to support Trainee Nurse Associates to join our workforce. On a personal note, I am married and a mum of 3 small children who keep me very busy!

Justin Brown

Clinical Educator

Hello, my name is Justin and I am a Clinical Educator with the Norfolk and Waveney STP.

My nursing career began in 2003 when I commenced the three-year training programme, with then Suffolk College, providing me with the skills and knowledge required to register as a nurse with the Nursing and Midwifery Council in 2006. Since then, I have worked within several sectors and settings both internationally and nationally, within these I have had a multitude of roles across a wide range of specialities ranging from respiratory conditions to Major trauma, including Staff Nurse, Ward Management and Education.

These different environments have enabled me to enhance my knowledge and skills across the field of nursing and gain experience in various specialisms locally to Norfolk and Waveney, London and as far afield as Melbourne in Australia. Most recently working as a Clinical Educator across Norfolk and Waveney STP supporting learners across multiple sectors to fulfil their ambition of working within the health and care sector.

Throughout my nursing career I have been supported and encouraged to undertake further training and learning, most recently undertaking a Masters’ Degree programme; advancing my skills and knowledge base to best support patients across multiple specialities and sectors. As well as to develop and grow personally and professionally enabling me to support others to provide safe, effective care.

Nicola Abel

Norfolk & Waveney Health & Care Partnership Workforce Transformation Project Manager

Nicola initially joined the Workforce Transformation Team in 2019 on a secondment as Project Officer, from her substantive role as LEAD Advisor (Learning, Education & Development) within the Training Team at Norfolk Community Health & Care NHS Trust.  Three years later and Nicola is now happily settled as one of the team’s Project Managers.

Previously having worked in the fields of HR, Training, and Compliance for over ten years prior to joining the NHS, Nicola gained much of her experience in the public sector.  Nicola holds Associate Membership of Chartered Institute Personnel & Development (CIPD), is qualified at Post Graduate Diploma level in Human Resource Management, and also holds her APM Project Management Qualification (Level 7).

Nicola has worked on small scale projects in the past, including the implementation, rollout and training of a new applicant tracking system for an organisation with over 10,000 employees to reduce costs, make efficiencies, and remove barriers to the application process for all.

Nicola supports the Director of Workforce, and the Associate Director of Workforce, and the team to ensure the successful delivery of key programmes aligned to our People Plan (We Care Together).  The role is varied and encompasses responsibility of all aspects of the team/project budgets, design and delivery of executive meetings, collation of key reports, compliance and escalation of issues as required.

In her spare time Nicola enjoys reading (in particular psychological thrillers) dining out (pre-COVID of course!), and starting healthy living regimes (unfortunately never quite seeing them through).

Nicola has a ‘can do’ attitude and thrives on new opportunities to learn and support with change and improvements system wide.

Jules Alderson

Workforce Transformation Volunteering Project Manager

Jules Alderson is the Workforce Transformation Volunteering Project Manager for Norfolk and Waveney Health and Care Partnership. Inspired by a year of volunteering at Save the Children when she was 18 years old, Jules is a committed and passionate advocate for volunteering and the voluntary sector. With almost a decade of experience working in the voluntary sector before joining the NHS in 2019 Jules has extensive experience of people management, service delivery, partnership working and demonstrates strong communication and interpersonal skills.

Jules successfully led the development and implementation of the Volunteer Service for Norfolk Community Health and Care NHS Trust, playing a key role in the continued development of strategic relationships, raising the profile of, and influencing organisational attitudes towards volunteering.

Jules is motivated by continual quality improvement, striving to keep the individual volunteer experience at the forefront of her work across the Health and Care Partnership.

Jules has recently joined the National Association for Voluntary Servicers Managers (NAVSM) National Executive Committee as their Projects Officer, volunteering her skills and experience to support NHS Volunteer Service Managers across the UK.

She earned a BA Hons degree in Communication and Media Studies from Brighton University, and holds a current Agile Project Management Practitioner certification.

Paul Martin

Communications and Engagement Lead – Primary Care and Workforce

As of November 2019 – Paul has been the Health Ambassador and Academy Lead with the Norfolk and Waveney Health and Care Partnership.

This role oversees the support and promotion of the system’s ‘Get into programmes’ and entry level routes for a wide range of communities across Norfolk. This includes the delivery of work experience, traineeships, Apprenticeships and Academy programmes to make Norfolk and Waveney first choice to begin a Health and Social Care career. Paul’s portfolio requires close networking with a range of key stakeholders including schools, colleges, job centres and individuals from disadvantaged backgrounds as well as reporting to Health Education England.

Prior to this, Paul has spent the last 7 and half years within various roles in the NHS working within both the Communications and Apprenticeship teams.

Tracy Edwards

Executive Assistant to Director of Workforce
& Workforce Transformation Admin Support Manager

My career started in Hospitality and conferencing which then led in to a role in Human Resources. I then spent 11 years in HR covering general mailboxes and phone lines and gaining experience in various areas in order to become a specialist in absence, maternity, relocation, learning & development, recruitment.

I reached a point in my career that I was looking for a new challenge and wanted to progress further. So back in July 2019 I then joined the Workforce Transformation Team for my current role.

I am highly organised, proactive in providing timely, efficient and accurate administrative support to employees and key stake holders. Along with having experience in case management, with a proven track record of generating ideas and solutions to a range of complex problems. I feel that my skill set is a great fit for this role and enjoy being able to put these skills to good use.

Within my role I am responsible for supporting the administration support required by the team. From organising meetings/workshops, drawing up agenda’s, circulating papers,  to recruitment, preparing slides, admin support for meetings, looking after the N&W Health & Wellbeing website, ordering of equipment, payment of invoices. I also provide our director Anna Morgan with diary support, managing diary invites and arranging any meetings required or new groups set up needed.

Ben Chandler

Project Officer

Ben joined the Norfolk & Waveney Health and Care Partnership as a Project Officer in January 2021. Focusing on recruitment and role development projects in Pharmacy, Mental Health and Cancer Care, Ben also has a significant role as the Faculty Lead of the Allied Health Professionals (AHP) Council, organising and managing a variety of workstreams aimed at bringing a wider approach to AHP’s careers.

This is Ben’s first role in the NHS having served six years in the British Army as part of the Royal Tank Regiment. He spent time as a Troop Leader commanding a Challenger 2 Main Battle Tank Troop before specialising in Counter-Chemical, Biological, Radiological and Nuclear warfare. His final role as Captain was as the Regimental Training Officer in 28 Engineer Regiment, where Ben was responsible for creating and developing the Training Wing of this newly established, specialist Unit.

Ben studied for a Masters in Town and Regional Planning at the University of Liverpool and holds the APM Project Management Qualification. He has ambitions to undertake an MBA and is always striving to develop his wider skill set, understanding of the NHS and to implement innovation.